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20. November 2011
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|United States Patent
|Benjamin, Michael H.
; et al.
||August 8, 2002
Self-learning method and apparatus for rating
service providers and predicting future performance
In one aspect, the invention relates to a method for creating a
supplier-rating matrix for rating services of a supplier. The method
includes defining a plurality of job attributes each including a
plurality of sub-attributes, each sub-attribute representing a range
of job attribute values and defining a job attribute vector
associated with the supplier, the job attribute vector including a
plurality of dimensions each corresponding to a sub-attribute. The
method further includes defining a plurality of performance metrics
and defining a performance vector associated with the supplier, the
performance vector including a plurality of dimensions each
corresponding to a performance metric. The method further includes
defining a initial values for the job attribute vector and the
performance vector and generating a supplier rating matrix for the
supplier by mathematically combining the job attribute vector and
the performance vector.
Peter Bretscher, Engineering Office for Business
CH-9034 Eggersriet, St. Gallen, Switzerland
Telefon: +41 (0)71 877 14 11
"The assumptions, tools and frameworks that
leaders have used to make decisions over the past decade appear inadequate.
It is imperative for leaders of all walks of life to develop new
capabilities if they expect to be successful and to maintain relevance,"
said Professor Klaus Schwab, Founder and Executive Chairman of the
World Economic Forum (2006).