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Date: 29. November 2010
© 2005



 We need less numbers - but better ones.
Lenin

   

 


 

Linking the Subjective and Objective Dimension into
One System of "Vector-Based" Performance Measurement.

Abstract:

Customers or other stakeholders require from business or non-profit organizations today to act according to their subjective, qualitative values. Therefore organizations have to take increasingly qualitative, subjective ratings and values into account in managerial decision making. Thus, they need performance measurement systems that are able to handle subjective, qualitative measures and to combine them with objective, financial information. The vector-based concept of performance measurement & visualization that is introduced in this paper and that the authors discuss is offering a practical solution for this.

You may download the papers as pdf-files:

 "Summary Sheet" (pdf, 122kb); one page; about the authors and an abstract of the approach.

List of content for the "short version" (pdf, 486kb); 8 pages;
Abstract – Problem description – Introduction to the concept – The concept – Benefits – Practical application – Implementation – Conclusion and outlook

List of content for the "long version" (pdf, 620kb); 21 pages
Same Structure as in the short version - but more explained.

 

The Powerpoint Presentation (pdf 1846kb); 21 Seiten
(ppt on request)


Authors: Jürgen Daum, Peter Bretscher

 


Screen shots from the papers.

subjektive und objektive Werteigenschaften, bengin.com
The principle of the 2d-metric
Kosten - Leistungen - Wirkungen, www.bengin.com
costs, effects an performance
Vektor Aggregation und Drilldown
2d-values - arithmetic and drilldown
Beispiel eines Vektorprofiles
R&D (customer) Value Chain
subjektive und monetäre Werte kombiniert, www.bengin.net
value profiles of departments
subjektive (nonmonetäre) und monetäre Werte mit Regel zur Quantifizierung, www.bengin.com
introducing the intangible and
subjective value metric standard


Peter Bretscher, Ingenieurbüro für Wirtschaftsentwicklung, CH-9034 Eggersriet 
peter.bretscher@bengin.com   Phone: +41 (0)71 877 14 11


"A new Information Revolution is under way. [...]  
It is not a revolution in technology, machinery, techniques, software or speed.  
It is a revolution in CONCEPTS.
"  
Peter F. Drucker  
Management Challenges for the 21st Century, p.97