Over
the next 12 months, through webcasts, articles, white papers and
case studies, BetterManagement will focus on helping you break
through performance management barriers.
To help us, we ask you to complete this Performance Improvement
survey so that we can gauge your level of Performance Management
maturity and understand the obstacles you face. From this
information, we will work to provide you with the knowledge to
help you maximize the performance of your organization.
This survey will take approximately 10 minutes to complete.
There are 16 questions covering how you and your organization
are addressing your Performance Management issues today.
We will send you a white paper discussing the survey results if
you'd like--simply provide your name and email address upon
completing this survey. Thank you.
1. What
is the scope of the current Performance Management
initiative within your organization?
Within one
department
Within
multiple departments, but not aligned
Within
multiple departments that are aligned
Enterprisewide
2. Which departments are involved in managing performance?
Driving
the Performance Management effort
Very
involved
Somewhat
involved
Little
involvement
Not
involved
Don't
know or not applicable
Finance
Marketing
IT
Sales
Operations
HR
Customer
Service
2. Performance
Management Activities
Which
performance activities are you doing today in any area of your
organization? Please select all that apply.
3. Phase
1: Performance reporting
Yes
No
Summarized
reporting of financial and performance information on
department level
Consolidation
of financials (by geo, division, product line, etc)
Integrated
data from ERP, General Ledger systems, or similar
systems
Data
cleansed, rationalized
4. Phase
2: Performance management
Yes
No
Dashboard,
drill down reporting
Key
Performance Indicators tracked
Performance
measured against goals
Strategy
mapping
Methodology
adopted such as Balanced Scorecard, Six Sigma, or
Baldrige
Ability
to see cause and effect impacts (non-hierarchical, based
on business rules)
Financial
and operational strategy alignment across the
organization
Resource
alignment
Capital
expenditures management
5. Phase
3: Performance improvement
Yes
No
Identification,
quantification, and prioritization of improvement
opportunities
Decision-making
based on understanding of which measures drive the
business
Forecasting,
optimization, simulation, and/or correlation analysis to
predict the future state of operations
Decision-making
based on understanding of why problems occurred and
which decision will best support the strategy
Threat/risk
mitigation
Measurement
of customer profitability
Decision-making
that improves competitive advantage, revenue growth
Performance
Improvement Benchmarking Survey 2006
3. Performance
Improvement Obstacles/Benefits
6. Which
are your organization’s top three CULTURAL obstacles
to performance improvement? (check up to THREE responses)
Poorly
defined strategy
Culture
resists performance measurement efforts
No executive
champion
Departments
don’t share information / collaborate
Lack of
buy-in from bottom-up
Little
accountability
Insufficient
communication of strategy
Lack of
corporate alignment
Ineffective
strategy execution
Other (please
specify)
7. What
are your organization’s top three TECHNOLOGY obstacles
to performance improvement? (check up to THREE responses)
Insufficient
information
Inaccurate
information
Lack of
integration between systems from single vendor
Lack of
integration between systems from multiple vendors
Cost of
technology
Access to
information
Scorecard/Dashboard
doesn’t leverage any business intelligence
Ease of use
BI
installation difficulty
No
role-based view of information
Other (please
specify)
8. How
important are these BENEFITS to your Performance
Management success?
Not
important
Somewhat
important
Very
important
Financial
transparency
Compliance/governance
Strategic
and cross-departmental alignment, collaboration and
accountability
Agility--ability
to quickly adapt to market changes
Competitive
advantage
Revenue
growth
Innovation
Improved
ability to respond to market threats or risks
Resource
alignment and optimization
Budgeting
and planning process aligned with strategy
9. Which
benefits have you realized or plan to realize within the
next 12 months?
Not
realized
Somewhat
realized
Mostly/fully
realized
Financial
transparency
Compliance/governance
Strategic
and cross-departmental alignment, collaboration and
accountability
Agility--ability
to quickly adapt to market changes
Competitive
advantage
Revenue
growth
Innovation
Improved
ability to respond to market threats or risks
Resource
alignment and optimization
Budgeting
and planning process aligned with strategy
4. Performance
Management Maturity
10. What
stage are you at for each of the following technologies?
Implemented
Plan to
implement within 12 months
Plan to
implement beyond 12 months
No plans
to implement
Don't
know
OLAP,
Query and Reporting
Consolidation,
Reporting, Budgeting, Planning
Predictive
Analytics: Forecasting, Operations Research
11. Select
the highest level of management that sponsors your
Performance Management efforts.
C-level
(CEO, CFO, CMO, etc.)
Senior Vice
President/Vice President
Senior
Director/ Director
Senior
Manager
Manager
12. What
is your functional area?
Finance
Marketing
IT
Sales
Operations
Human
Resources
Customer
Service
Other (please
specify)
13. What
is your level within the organization?
C-level
(CEO, CFO, CMO, etc.)
Senior Vice
President/Vice President
Senior
Director/ Director
Senior
Manager
Manager
Individual
contributor (non-managerial)
Other (please
specify)
14. What
is your company's annual revenue?
<$100M
$100-499M
$500-999M
$1-9.9B
>$10B
5. Software
Which
vendors are you currently using anywhere in your organization?
Please check all that apply.
15. Performance
Management vendors:
Business
Objects
Cartesis
Cognos
Geac
Hyperion
Outlooksoft
SAS
Don’t know
Other (please
specify)
16. Business
Intelligence vendors:
Business
Objects
Cognos
Hyperion
Information
Builders
Oracle
SAS
Don't know
Other (please
specify)
6. Thank
you for participating
Thank
you for participating in our survey. If you'd like to receive a
white paper discussing the results of this survey, please
provide your name and email address.
